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Q: Is the product currently in stock?
A: Yes, we maintain inventory for most of our products and can dispatch them within three business days after payment confirmation.
Q: What is included in the unit price? Does it come with a lens case?
A: The unit price covers one pair (2 pieces) of contact lenses only. The cost of lens cases is not included.
Q: Am I allowed to order a mix of colors and series?
A: Absolutely, when placing your order, kindly specify the desired colors and quantities for each.
Q: What kind of after-sales service do you offer for your products?
A: In case of an issue arising from our side, we assure a prompt response within 1-2 working days, followed by a return process within a week.
Q: Are free samples available?
A: Yes, we're happy to provide you with free samples. However, you would need to cover the shipping costs.
Q: Can you customize the product with our brand and logo?
A: Yes, we welcome OEM orders. We can incorporate your unique logo and packaging with a minimum order quantity (MOQ) of 500 pairs. You have the flexibility to mix contact lens colors within this order. If you cannot utilize 500 packages immediately, we can store them in our warehouse for future orders.
Q: Is the product currently in stock?
A: Yes, we maintain inventory for most of our products and can dispatch them within three business days after payment confirmation.
Q: What is included in the unit price? Does it come with a lens case?
A: The unit price covers one pair (2 pieces) of contact lenses only. The cost of lens cases is not included.
Q: Am I allowed to order a mix of colors and series?
A: Absolutely, when placing your order, kindly specify the desired colors and quantities for each.
Q: What kind of after-sales service do you offer for your products?
A: In case of an issue arising from our side, we assure a prompt response within 1-2 working days, followed by a return process within a week.
Q: Are free samples available?
A: Yes, we're happy to provide you with free samples. However, you would need to cover the shipping costs.
Q: Can you customize the product with our brand and logo?
A: Yes, we welcome OEM orders. We can incorporate your unique logo and packaging with a minimum order quantity (MOQ) of 500 pairs. You have the flexibility to mix contact lens colors within this order. If you cannot utilize 500 packages immediately, we can store them in our warehouse for future orders.