Payment Q&A

  • Q Why is the color and quantity in the payment link different from what I have chosen?

    A

    The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

  • Q Why does the payment link show the product as a box?

    A

    Dear, this payment link is only for confirming your shipping address, order amount and payment. The product info shown is system-generated randomly. We will ship exactly the quantity and style we agreed.

  • Q Do you require full payment before shipping, or is it possible to pay a deposit first and the remaining balance before shipment? Also, do you accept payment through Alibaba Trade Assurance?

    A

    We recommend paying via Alibaba Trade Assurance for your protection. We only accept payment before delivery. Besides Alibaba, we also accept PayPal, Western Union, and Bank Transfer in USD or RMB. Let me know which you prefer!

  • Q Dear, why did I actually pay more than the amount on the invoice?

    A

    The extra amount is the transaction fee charged by Alibaba platform. We only receive the amount stated on the invoice and do not charge any extra fees.

  • Q Can I pay by Westunion?

    A

    Yes, our westunion account as below: First Name:silin, Last name:chen, Contact: 13926792074, Address: 3rd Floor, Building 4, Furniture Community, Guihuaping Street, Tianxin District, Changsha City, Hunan Province

  • Q Why is there a discrepancy between the invoice amount and the payment amount on Alibaba? Why is there extra tax charged?

    A

    Dear, Alibaba will collect import tax for certain countries. This fee is not charged by our company. I can send you screenshots for reference. To avoid extra tax, we can set the receiving address as China on Alibaba, while we will ship goods to your actual address stated on the invoice.

  • Q How can I make the payment? What method you supply?

    A

    We provide multiple secure payment options for your convenience, with Alibaba being our primary recommended platform as it offers Trade Assurance protection for both parties, especially when using credit card payments. For alternative methods, we also accept PayPal, Western Union, and bank transfers, with transactions available in both USD and RMB currencies to accommodate your preferences.

  • Q Who covers the bank transfer fees?

    A

    The buyer is responsible for all intermediate bank fees and local transfer charges to ensure the full invoice amount reaches our account.

  • Q Can I pay cash when receive the parcel?

    A

    I'm afraid we only accept payment before delivery. Cash on delivery is not available.

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Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
Skype / WhatsApp
0086-19311600083
0086-18932435573
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