Sorry for the wrong color delivery. I will check your order immediately and settle this matter properly soon.

The lens is very fragile, and tearing is usually caused by nail scratches or improper access. But if it is damaged upon opening, we offer 100% compensation.

It may be due to expired care solution or misuse of alcohol containing liquid. The hardened lens cannot be reused

Provide clear compensation policies and display screenshots of past positive reviews.

Once the parcel is in transit, changing the address may incur a 'Redirection Fee' by the courier. We will try our best to assist, but it's always best to double-check the address before we ship.

we will not explore your photos to any other clients, they are all confidential. Your brand is very successful, others want to copy you, they might looking for these colors everywhere, we also find many brands they are selling these colors but not from us, most of them not our clients.

Yes, we will actively cooperate with customers to analyze issues and provide professional solutions to help protect your market reputation.