Shipping Q&A

  • Q I have booked shipment with a logistics company on my phone. Could you hand over the goods to them?

    A

    Sure. Please provide the courier information and pickup details, we will arrange delivery accordingly.

  • Q Can I change the shipping address?

    A

    It can be modified before the goods are dispatched. Please send me the new address as soon as possible.

  • Q How long does delivery take?

    A

    Dear, the transportation time is usually around 10 to 15 days

  • Q Can you lower the declared value for customs?

    A

    We can adjust the invoice value according to your instructions to help you with local import taxes.

  • Q Could you give me the contact number of the shipping company? The delivery is too slow, and I want to contact them directly.

    A

    Dear, I understand your urgency. I will check with our cooperating logistics company for local contact information, and send it to you right away once I get the reply.

  • Q Why hasn't the tracking info updated for days?

    A

    This may be due to customs inspection or logistics transfer. We will closely monitor the situation, and if there is an accident with the goods, we will initiate a logistics claim.

  • Q Can you declare a lower value for tax?

    A

    We can adjust the invoice amount according to your requirements, but please make sure to confirm the tolerance and legal risks of your local customs.

  • Q Can my forwarder pick up goods directly from your warehouse?

    A

    Dear, absolutely okay. I'll send you our detailed warehouse address and contact number. Please ask your forwarder to contact Zhang Jin at 13424262435 when arriving.Address: Liangguo Group, Luting Avenue, Dahetang Street, Shaodong City, Hunan Province

  • Q Why can't I find logistics information?

    A

    The package will not display logistics information until customs clearance is completed, if you want to know where the parcel is, you can ask me, I can help you to check with shipping agent and let you know update location.

  • Q Can you ship to my country?

    A

    We ship to most countries worldwide. Please provide your address so we can check the shipping method for you.

  • Q My tracking number hasn't updated for 3 days, what happened?

    A

    During peak seasons or customs clearance, tracking updates may lag. It doesn't mean the parcel is lost. We will contact the courier's agent to get an internal status update for you.

  • Q I have shipping agent in China, can you send to them?

    A

    Certainly, we can arrange shipment to your designated shipping agent in China. To ensure accurate and timely delivery, please provide the detailed address.

  • Q Can you ship to the Middle East (e.g., Saudi Arabia, UAE)?

    A

    Yes, we have reliable logistics partners specializing in Middle Eastern routes, including options for customs clearance and tax-inclusive delivery.

  • Q What is the HS Code for contact lenses?

    A

    The HS Code for Contact Lenses is 90013000, You can use these to check your local import tax rates.

  • Q Do you charge extra for shipping to 'Remote Areas'?

    A

    Some couriers like DHL/FedEx charge a 'Remote Area Surcharge.' If your address falls into this category, we will notify you before shipping and offer alternative, more cost-effective postal routes.

  • Q What should I do if products are damaged during transportation?

    A

    Usually, we will provide multiple layers of protection for the goods to ensure their safety. If the goods you receive are damaged Please contact us immediately with photos and quantity details. We will verify the issue and provide a proper solution as soon as possible.

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Sales@haipuminglens.com
 
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0086-18932435573
 
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0086-19311600083
0086-18932435573
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