FAQ

  • Q Do you have astigmatism lenses?

    A

    Yes, we can customize the degree of astigmatism (axial and cylindrical). Please provide a complete prescription for astigmatism, and the customization period is usually 7-14 days

  • Q Can I customize my own pattern?

    A

    Yes, as a factory, we can develop unique lens patterns based on your specific design.

  • Q Can you print my logo on the packaging?

    A

    Yes, logo printing is available for boxes, blister packs,The minimum order quantity is only 500 pairs, and the price is only $130. You only need to provide your logo, and our design team will design packaging for you based on your logo

  • Q Can you help us build our own contact lens brand?

    A

    Yes, We have helped many people establish discount brands, and they are now selling well, making purchases every month, we can support brand development with product selection, packaging design, marketing materials, and customized solutions to help you build your own brand successfully.

  • Q Can you write “Made in Korea” on the packaging?

    A

    Because the lenses are manufactured in China, we cannot label them as “Made in Korea” due to legal and compliance regulations.​

  • Q The minimum order of 500 packaging boxes is too large for me, and I don't want to use the Millcreek brand. Any other options?

    A

    Dear, if 500 customized boxes are too many for you, we can arrange 200 pieces at the price of 80 US dollars. Would this work for you?If you still find the quantity unsatisfying, we also have plain boxes without any logos. I will send you a video for you to check the style.

  • Q I don’t have experience with customization. Can you guide me through the process?

    A

    Absolutely. Our team will assist you step by step, including product selection, packaging design, production confirmation, and shipping arrangements.

  • Q What is the packaging like?

    A

    Here are some examples of our packaging options, dear! Standard orders come in a professional box with two blister-packed lenses (one pair). For your interest, we can definitely use these styles as a base for your custom branding.

  • Q What file format do you need for my logo design?

    A

    Please provide your logo in AI, CDR, or high-resolution PDF format. This ensures the best printing quality on your customized packaging.

  • Q if i send new colors…very in and trend and natural… can u make same?

    A

    Sure, only if the colors are not the same as our exclusive colors; Normally it takes around 3 weeks to make sample, after sample confirm, around 45-60 days for produce as our normal lenses.

  • Q Can I see photos of the sample?

    A

    We will send design mockups and real sample photos for your confirmation before mass production.

  • Q Can mixed colors and powers be packed together?

    A

    No problem, dear. Just tell me the color power and corresponding quantity you need

  • Q Can I get free samples?

    A

    Yes, we are happy to provide one free sample for quality evaluation. You only need to cover the shipping cost. If additional samples are required (e.g., for color verification), these will be charged additional fee.

  • Q Can I order samples before placing a bulk order?

    A

    Yes, sample orders are welcome,We recommend testing the quality and market response before bulk purchasing. May I know where you sell them? I can also recommend some locally popular styles for you

  • Q How much is the sample shipping cost?

    A

    Shipping cost depends on the destination country, package weight, and shipping method. We will provide the exact freight after confirming the sample details.

  • Q Why is the color and quantity in the payment link different from what I have chosen?

    A

    The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

  • Q Why does the payment link show the product as a box?

    A

    Dear, this payment link is only for confirming your shipping address, order amount and payment. The product info shown is system-generated randomly. We will ship exactly the quantity and style we agreed.

  • Q Do you require full payment before shipping, or is it possible to pay a deposit first and the remaining balance before shipment? Also, do you accept payment through Alibaba Trade Assurance?

    A

    We recommend paying via Alibaba Trade Assurance for your protection. We only accept payment before delivery. Besides Alibaba, we also accept PayPal, Western Union, and Bank Transfer in USD or RMB. Let me know which you prefer!

  • Q Dear, why did I actually pay more than the amount on the invoice?

    A

    The extra amount is the transaction fee charged by Alibaba platform. We only receive the amount stated on the invoice and do not charge any extra fees.

  • Q Can I pay by Westunion?

    A

    Yes, our westunion account as below: First Name:silin, Last name:chen, Contact: 13926792074, Address: 3rd Floor, Building 4, Furniture Community, Guihuaping Street, Tianxin District, Changsha City, Hunan Province

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Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
Skype / WhatsApp
0086-19311600083
0086-18932435573
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