FAQ

  • Q Can you do dropshipping?

    A

    Regretfully we cannot do dropshipping. Our business model focuses on wholesale bulk sales only.

  • Q What is the weight and volume of the parcel?

    A

    We will provide the accurate weight and dimensions after packing.

  • Q Can I buy the packaging only?

    A

    We focus on complete solutions, but we can provide extra empty boxes if you order them with the lenses.

  • Q Can you declare a lower value on the invoice to help me save on import taxes?

    A

    We can adjust the declared value within a reasonable range based on your instructions. However, the buyer must be aware of the customs risks associated with undervalued declarations.

  • Q Why did the final quantity produced exceed my order?

    A

    We already mentioned that all production that there will have 20% quantity difference, as we need to do inspection piece by piece to make sure all lenses can pass our quality check, we will produce more lenses, and the final quantity depends on how many defect lenses have(which we can not send to you.) Sometimes less defect lenses, then you will have more lenses than ordered, sometimes there have lots of defect lenses, then the final quantity will less than order quantity, that can not be avoided and you need to accept.

  • Q Why is the color and quantity in the payment link different from what I have chosen?

    A

    The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

  • Q What is the relationship between Beautylens and GanSu Constar?

    A

    GanSu Constar Technology Group CO., LTD is the factory primarily responsible for production, while Beautylens Technology co., LTD is the company primarily responsible for export sales.

  • Q Are you a trading company?

    A

    We are the manufacturer with a history of 40 years, with integration of production, development and sales.

  • Q Create Group Chat

    A

    Hi dear,Hope you're doing well. To serve you better without interruption, I've created this group with my expert colleague Serena and my manager Laura. You'll be in excellent hands.

  • Q Are you a factory or a trading company?

    A

    We are a professional contact lens manufacturing factory with over 40 years of experience, having absolute advantages in quality and price.

  • Q Can you offer photos and videos so I can put on our website?

    A

    Yes, we can supply all our color's photos and videos—no worries! Let us know your specific needs.

  • Q I am looking to purchase color lenses from the Fancy Look brand. Do you sell them?

    A

    We have many similar lenses. Can you send me pictures of the lenses you want to see?

  • Q Is the packaging secure?

    A

    We use reinforced cartons and protective bubble wraps to ensure the lenses arrive in perfect condition.

  • Q The color of the packaging must be consistent with the previous one.

    A

    The color can not be 1oo%, but we will follow it as close as possible, around 90-95%, will show you colors before bulk, but need you to reply fast because the print machine will be waiting for our comments then. We will let you know ahead of time when will show you.

  • Q What packaging do you have?

    A

    This is our packaging for your reference, put 1 pair of lens inside it; If you need case kits like this, including 1 case, 1 tweezer and 1 sucker, add US$0.3 per set extra.

  • Q Why is there color difference between the customized packaging box and the PDF file?

    A

    Dear, the boxes are printed together with other orders to improve production efficiency, which may cause slight color deviation. Besides, there are limitations on printable colors in actual printing, not all shades can be perfectly reproduced.

  • Q I would like to purchase lenses from other suppliers and then use your packaging for packaging. Is that okay?

    A

    If the lenses you order from another supplier turn out to be defective, it could negatively impact our warehouse operations. Moreover, our custom packaging includes information about our factory, so any issues with the lenses would also have a significant effect on us.

  • Q Can you send me the mockup first?

    A

    Dear, our design has already started. Once we receive the payment, we can send you the effect diagrams immediately for your review.

  • Q I found something with a lower price than yours

    A

    Congrats on finding such a low price—our cost alone is actually higher than that amount. You can send it to us for packaging, that's no problem, but our warehouse team will need to charge a $0.10 handling fee per set for this work.

  • Q Can I not print factory information on the packaging?

    A

    There have different clients, legal or not legal, some clients they do not care about legal, the box print as they want, they take risk by themselves.If you want it legal, must have our factory name and details on the box

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Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
Skype / WhatsApp
0086-19311600083
0086-18932435573
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