FAQ

  • Q What is the weight and volume of the parcel?

    A

    We will provide the accurate weight and dimensions after packing.

  • Q Can I buy the packaging only?

    A

    We focus on complete solutions, but we can provide extra empty boxes if you order them with the lenses.

  • Q Why did the final quantity produced exceed my order?

    A

    We already mentioned that all production that there will have 20% quantity difference, as we need to do inspection piece by piece to make sure all lenses can pass our quality check, we will produce more lenses, and the final quantity depends on how many defect lenses have(which we can not send to you.) Sometimes less defect lenses, then you will have more lenses than ordered, sometimes there have lots of defect lenses, then the final quantity will less than order quantity, that can not be avoided and you need to accept.

  • Q Why is the color and quantity in the payment link different from what I have chosen?

    A

    The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

  • Q What is the relationship between Beautylens and GanSu Constar?

    A

    GanSu Constar Technology Group CO., LTD is the factory primarily responsible for production, while Beautylens Technology co., LTD is the company primarily responsible for export sales.

  • Q Are you a trading company?

    A

    We are the manufacturer with a history of 40 years, with integration of production, development and sales.

  • Q Are you a factory or a trading company?

    A

    We are a professional contact lens manufacturing factory with over 40 years of experience, having absolute advantages in quality and price.

  • Q Can you offer photos and videos so I can put on our website?

    A

    Yes, we can supply all our color's photos and videos—no worries! Let us know your specific needs.

  • Q Is the packaging secure?

    A

    We use reinforced cartons and protective bubble wraps to ensure the lenses arrive in perfect condition.

  • Q What packaging do you have?

    A

    This is our packaging for your reference, put 1 pair of lens inside it; If you need case kits like this, including 1 case, 1 tweezer and 1 sucker, add US$0.3 per set extra.

  • Q Why is there color difference between the customized packaging box and the PDF file?

    A

    Dear, the boxes are printed together with other orders to improve production efficiency, which may cause slight color deviation. Besides, there are limitations on printable colors in actual printing, not all shades can be perfectly reproduced.

  • Q I would like to purchase lenses from other suppliers and then use your packaging for packaging. Is that okay?

    A

    If the lenses you order from another supplier turn out to be defective, it could negatively impact our warehouse operations. Moreover, our custom packaging includes information about our factory, so any issues with the lenses would also have a significant effect on us.

  • Q Can I customize my packaging?

    A

    We support customized packaging with your brand name printed on it, with a minimum order quantity of 500 pieces and a cost of $130 (including design fees, excluding any other products)

  • Q Have you worked with customers from regulated markets before?

    A

    Yes, we have experience cooperating with customers from different international markets and understand the importance of compliance and documentation support.

  • Q Do your products have CE/ISO certificates?

    A

    Yes, our products have complete CE and ISO13485 international certifications.

  • Q Why is the confidentiality agreement all about protecting you and not mentioning me?

    A

    We are fully committed to supporting your market entry, but we cannot compromise on our data security protocols. The NDA is the threshold for any technical cooperation. It ensures that our investment in R&D and certification is respected. Once the registration is completed using our technical data, it creates a exclusive legal link between your company and our factory.

  • Q I need to apply for a certificate, what should I do?

    A

    We need your BR and brand registration copy to check before send you documents, for the documents, if we already have and can make by ourselves, it will be free for you, if need a third party (like Saudi Embassy) to approve or stamp, these will have cost you need to pay, and before that, we need to sign NDA (Non Disclosure Agreement) first.

  • Q Do you have medical certificates and are they suitable for sensitive eyes?

    A

    Yes, we have medical certificates. Our lenses are suitable for sensitive eyes. but, everyone's sensitivity to glasses is different, so the experience will vary. 80% of people who have worn it say they feel very good about it.

  • Q Is your CE certificate still valid?

    A

    Yes, within the EU transition rules. Our EC Certificate was issued under MDD 93/42/EEC and our MDR application is under review by TÜV Rheinland; under MDR Article 120(3c) as amended by (EU) 2023/607, our Class IIa products remain legally placeable on the EU market through 31 December 2028. We can share the TÜV confirmation letter, Ref. 10924233, together with the certificate and our Declaration of Conformity.

  • Q Do I have to apply for a certificate

    A

    Certifications help ensure product safety, quality stability, and compliance with international market regulations, which is especially important for medical and cosmetic products like contact lenses.

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Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
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0086-19311600083
0086-18932435573
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