FAQ

  • Q Can I customize my packaging?

    A

    We support customized packaging with your brand name printed on it, with a minimum order quantity of 500 pieces and a cost of $130 (including design fees, excluding any other products)

  • Q Have you worked with customers from regulated markets before?

    A

    Yes, we have experience cooperating with customers from different international markets and understand the importance of compliance and documentation support.

  • Q Do your products have CE/ISO certificates?

    A

    Yes, our products have complete CE and ISO13485 international certifications.

  • Q Why is the confidentiality agreement all about protecting you and not mentioning me?

    A

    We are fully committed to supporting your market entry, but we cannot compromise on our data security protocols. The NDA is the threshold for any technical cooperation. It ensures that our investment in R&D and certification is respected. Once the registration is completed using our technical data, it creates a exclusive legal link between your company and our factory.

  • Q I need to apply for a certificate, what should I do?

    A

    We need your BR and brand registration copy to check before send you documents, for the documents, if we already have and can make by ourselves, it will be free for you, if need a third party (like Saudi Embassy) to approve or stamp, these will have cost you need to pay, and before that, we need to sign NDA (Non Disclosure Agreement) first.

  • Q Do you have medical certificates and are they suitable for sensitive eyes?

    A

    Yes, we have medical certificates. Our lenses are suitable for sensitive eyes. but, everyone's sensitivity to glasses is different, so the experience will vary. 80% of people who have worn it say they feel very good about it.

  • Q Your CE certificate has expired, can you give me a new one

    A

    the MDD-CE expired on May 26, 2024, and there is no extension certificate can be applied. The European Commission issued a bill on the extension of MDD certificates in March 2023, which clearly stated that MDD certificates will not be extended after expiration. As long as we get the MDR application confirmation letter from the issuing agency, our products can continue to be sold in the EU market until 2027.

  • Q Do I have to apply for a certificate

    A

    Certifications help ensure product safety, quality stability, and compliance with international market regulations, which is especially important for medical and cosmetic products like contact lenses.

  • Q Why is the manufacturer's name on the CE certificate different from your company name?

    A

    Beautylens is our export and brand entity, while the certificate is under our manufacturing site's name (e.g., Haipuming or Constar). We can provide a relationship statement to clarify this for customs.

  • Q I put on the lenses, why does my vision become blurry?

    A

    Blurred vision is common right after wearing. The lens needs time to fit your eyes. Close your eyes and blink frequently, your vision will turn clear soon. If blurriness lasts long, please check if the lens is worn inside out or dirty.

  • Q After I put on the lenses, my eyes started to turn red and my eyes were already dry

    A

    Dear, is this your first time wearing it and using the correct wearing method, soaking it in the care solution for a sufficient amount of time (improper use by many users may result in redness of the eyes). And wearing contact lenses requires using them in a healthy state of the eyes.Sorry for encountering this issue. Please use the correct method, and we ensure that the product quality complies with legal regulations.

  • Q Are the lenses comfortable to wear?

    A

    Our lenses are made of high oxygen permeability material with moderate water content, making them very comfortable and moisturizing to wear.

  • Q How do you ensure the safety of your lenses?

    A

    Every batch undergoes rigorous sterilization and a multi-step inspection process. Our factory complies with ISO 13485 and CE standards to ensure medical-grade safety.

  • Q Are your lenses sandwich-structured?

    A

    Yes, all our color lenses use 'Sandwich Technology,' where the color layer is embedded between two layers of clear material, ensuring the pigment never touches the eye directly.

  • Q The lens you sent me has a problem, you need to compensate me.

    A

    I apologize unreservedly for the ongoing issues leading to these complaints, and to make this right, Could you please share photos of the defective lenses ? so I can log each issue in detail. and I’ll provide a double replacement for every problematic lens in your next order as compensation.

  • Q Some lenses arrive stuck and can’t be opened.

    A

    Contact lenses are very soft and delicate products. Improper operations during production, transportation, or use may cause it to briefly fold or fold. But this does not necessarily mean that there are quality issues with the product. If it cannot be opened by shaking, you can try to open it with tweezers, or we can gently place the contact lens in the palm of your hand, pour in an appropriate amount of fresh care solution, and then gently rub the lens with your fingers to try to unfold and restore it to its original state. During this process, please be sure to move gently to avoid further damage to the lenses.

  • Q Can I use your product images on my website or Instagram?

    A

    Yes, for our authorized distributors, we provide high-resolution 'Clean' images (without watermarks) and marketing videos to help you boost your sales.

  • Q What happens if I see another seller using my private label design?

    A

    We strictly protect our OEM clients' intellectual property. We sign non-disclosure agreements (NDAs) and will not produce your specific design for any other customer.

  • Q I would like to use gift box packaging. What is the price and minimum order quantity?

    A

    Hello, the price for gift box packaging is $1.5, and the minimum order quantity is 500 pieces,

  • Q Can the 'sample fee' in customized orders be refunded?

    A

    Sure, once you reach a certain order amount, the sampling fee can be deducted from the payment.

Quick Links

About

Products

Contact Us

Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
Skype / WhatsApp
0086-19311600083
0086-18932435573
Copyright   2024 Haipuming. All Rights Reserved.
Sitemap | Privacy Policy  |  Support by Leadong.com
Sitemap  |   Privacy Policy | Support by Leadong.com