FAQ

  • Q What is the HS Code for contact lenses?

    A

    The HS Code for Contact Lenses is 90013000, You can use these to check your local import tax rates.

  • Q Do you charge extra for shipping to 'Remote Areas'?

    A

    Some couriers like DHL/FedEx charge a 'Remote Area Surcharge.' If your address falls into this category, we will notify you before shipping and offer alternative, more cost-effective postal routes.

  • Q What should I do if products are damaged during transportation?

    A

    Usually, we will provide multiple layers of protection for the goods to ensure their safety. If the goods you receive are damaged Please contact us immediately with photos and quantity details. We will verify the issue and provide a proper solution as soon as possible.

  • Q How do you handle production during the Chinese New Year or major holidays?

    A

    We usually announce a 'Holiday Production Schedule' 30 days in advance. We recommend placing bulk orders before the peak season to ensure you have enough stock during the holiday closures.

  • Q How long will it take for me to receive my customized brand?

    A

    Customized packaging will require around 2 weeks of production time, and shipping will take approximately 2 weeks.Therefore, you can expect to receive your order in about one month.

  • Q Do peak seasons affect your lead time?

    A

    Yes, during peak seasons production schedules may become busier, so we recommend placing orders earlier to secure delivery time.

  • Q When can I receive the lenses?

    A

    If we have stock, we can send within 3 days, around 7-10 days if via DHL or FedEx, around 20-30 days if via cheap shipping.

  • Q How long is the production lead time for OEM orders?

    A

    For OEM orders with custom packaging, the lead time is usually 12-14 working days after the design is finalized and the deposit is received.

  • Q Is it really 90 days of shipping?

    A

    We can ship the lenses we have in stock within 3 days,If you need customized packaging, the production time is about 15 days.

  • Q How long the production cycle will take?

    A

    The standard production cycle is 45-60 days after order confirmation. However, we will make every effort to expedite your order and deliver it at the earliest possible date.

  • Q Do you handle the import taxes in my country?

    A

    For standard FedEx/DHL shipping, the buyer is responsible for import duties. If you require DDP (Duty Paid) service, please inform us so we can check if it’s available for your region.

  • Q What are your standard trade terms?

    A

    We usually operate on EXW or FOB terms. However, we can also provide DDP (Delivered Duty Paid) shipping to many countries to simplify the process for you

  • Q I am not ready for this MOQ, can we do a trial first?

    A

    I understand. We can offer a 'Start-up Pack' with a lower MOQ to help you test the market response first.

  • Q What products do you mainly sell?

    A

    We are a professional contact lens manufacturer specializing in colored contact lenses. Since many of our customers also need false eyelashes, wigs, and press-on nails, we work with trusted long-term partner factories to provide high-quality products with strict quality control, offering a convenient one-stop sourcing service.

  • Q Why do lenses look lighter in color when placed in a care box than when worn in the eyes?

    A

    Different backgrounds. The care box is usually white, while the iris of the eye has color, and the color will deepen when overlaid.

  • Q Who is suitable for lenses with High Opacity?

    A

    Suitable for deep pupil users who want to completely change the color of their pupils (such as changing dark brown pupils to light blue or light green).

  • Q Do you have silicone hydrogel lenses?

    A

    We don't have silicone hydrogel lenses for the moment. We only have hydrogel lenses available, which are also very comfortable to wear.

  • Q Are the base arc and diameter fixed?

    A

    The standard base arc is usually between 8.4-8.7mm, with a diameter between 14.0mm and 14.5mm. This is a universal specification suitable for the eyes of most Asians and Westerner

  • Q Can I use my own naming?

    A

    Sure, you can name these colors whatever you like.

  • Q Are they comfortable for dry eyes?

    A

    Our lenses are made of hydrogel material, helping keep eyes moist all day long.

Quick Links

About

Products

Contact Us

Email
Sales@haipuminglens.com
 
Phone
0086-18932435573
 
Skype / WhatsApp
0086-19311600083
0086-18932435573
Copyright   2024 Haipuming. All Rights Reserved.
Sitemap | Privacy Policy  |  Support by Leadong.com
Sitemap  |   Privacy Policy | Support by Leadong.com