Sorry for the wrong color delivery. I will check your order immediately and settle this matter properly soon.
The lens is very fragile, and tearing is usually caused by nail scratches or improper access. But if it is damaged upon opening, we offer 100% compensation.
It may be due to expired care solution or misuse of alcohol containing liquid. The hardened lens cannot be reused
Provide clear compensation policies and display screenshots of past positive reviews.
Once the parcel is in transit, changing the address may incur a 'Redirection Fee' by the courier. We will try our best to assist, but it's always best to double-check the address before we ship.
we will not explore your photos to any other clients, they are all confidential. Your brand is very successful, others want to copy you, they might looking for these colors everywhere, we also find many brands they are selling these colors but not from us, most of them not our clients.
Yes, we will actively cooperate with customers to analyze issues and provide professional solutions to help protect your market reputation.
Sure. Please provide the courier information and pickup details, we will arrange delivery accordingly.
It can be modified before the goods are dispatched. Please send me the new address as soon as possible.
Dear, the transportation time is usually around 10 to 15 days
We can adjust the invoice value according to your instructions to help you with local import taxes.
Dear, I understand your urgency. I will check with our cooperating logistics company for local contact information, and send it to you right away once I get the reply.
This may be due to customs inspection or logistics transfer. We will closely monitor the situation, and if there is an accident with the goods, we will initiate a logistics claim.
We can adjust the invoice amount according to your requirements, but please make sure to confirm the tolerance and legal risks of your local customs.
Dear, absolutely okay. I'll send you our detailed warehouse address and contact number. Please ask your forwarder to contact Zhang Jin at 13424262435 when arriving.Address: Liangguo Group, Luting Avenue, Dahetang Street, Shaodong City, Hunan Province
The package will not display logistics information until customs clearance is completed, if you want to know where the parcel is, you can ask me, I can help you to check with shipping agent and let you know update location.
We ship to most countries worldwide. Please provide your address so we can check the shipping method for you.
During peak seasons or customs clearance, tracking updates may lag. It doesn't mean the parcel is lost. We will contact the courier's agent to get an internal status update for you.
Certainly, we can arrange shipment to your designated shipping agent in China. To ensure accurate and timely delivery, please provide the detailed address.
Yes, we have reliable logistics partners specializing in Middle Eastern routes, including options for customs clearance and tax-inclusive delivery.